Returns and Refunds Policy

Return request period

You may request a return within 14 calendar days of receiving the product. Contact us before sending any product back.

Return conditions

The product must be unused, in its original condition, and returned with its packaging, accessories, and proof of purchase. We will inspect the product before accepting the return.

Non-returnable products

For health and safety reasons, opened personal or hygiene products, made-to-order or personalised products, and gift cards cannot be returned unless defective, supplied incorrectly, or otherwise required by law.

Damaged or incorrect products

If a product arrives damaged, defective, or different from your order, contact us promptly with your order number and clear photos. We will arrange an appropriate replacement or refund after verification.

How to request a return

Submit your request through our Contact Us page and include the order number, product, and reason for return. We will send the return steps and location after reviewing the request. Do not send the product to the manufacturer.

Return shipping

The customer pays return shipping for a change-of-mind return. If the product is damaged, defective, or supplied incorrectly, the store will cover reasonable return shipping costs.

Refunds

After the product is received, inspected, and the return is approved, the refund is sent to the original payment method. It may take 5–10 business days to appear, depending on the payment provider or bank.

Exchanges

Exchanges are available when replacement stock exists. If it is unavailable, we will offer a refund or another suitable option.